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Fraxbot
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AI receptionist for hotels & b&bsEvery guest call answered. Even when the desk is empty.

An AI receptionist for small hotels and B&Bs answers guests when the front desk is busy or closed. Fraxbot answers questions about rooms, prices, breakfast, parking, pets and check-in times, takes reservation requests with dates, guests and room type, and passes them to your team with everything needed to confirm the booking.

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A real-style hotel call

Fraxbot: Thank you for calling The Saltwater Inn, this is the virtual assistant. How can I help?

Caller: Do you have a room for next weekend?

Fraxbot: Let me take the details. What's your check-in date?

Caller: Friday the sixteenth.

Fraxbot: And check-out?

Caller: Sunday the eighteenth. Two guests.

Fraxbot: Lovely. Would you like a Queen, a King, or an Ocean View Suite?

01 · What it handles

The calls hotels & b&bs get every day.

Fraxbot is set up with your hotel's services, prices, hours and rules, so it handles these calls the way your best receptionist would.

  • 01

    Reservation requests

    Takes check-in and check-out dates, the number of guests and the room type, one at a time.

  • 02

    Guest questions

    Breakfast, parking, pets, accessibility, early check-in: answered from your own information.

  • 03

    Policies

    Explains cancellation and minimum-stay rules clearly before guests book.

  • 04

    Messages for the team

    Logs special requests and anything it can't answer, so the team follows up.

02 · How it works

How an AI receptionist works for your hotel.

No app, no new number, no change to how your team works. Setup is done for you in about a week.

  1. Step 1

    Forward your calls

    Keep your hotel's number. Calls forward to Fraxbot after hours, when the line is busy or when nobody picks up, or on every call.

  2. Step 2

    Fraxbot answers in your name

    A natural voice picks up on the first ring, says it's your virtual assistant and asks one short question at a time.

  3. Step 3

    It books, answers or escalates

    It answers from your own information, books into your calendar, captures every caller's details and alerts your team when it's urgent.

  4. Step 4

    You see every call

    Transcript, summary, booking and the exact cost of each call land in your dashboard seconds after hang-up.

03 · Safe by design

What it never does.

  • Never confirms availability it can't see: the front desk confirms and sends the booking link.
  • States your real prices, policies and minimum stays.
  • Logs every special request so nothing is forgotten.
  • Always says it's a virtual assistant, and never pretends to be human.
  • When it doesn't know an answer, it says so and the team calls back.

Pricing

€149 / month

Fraxbot Starter: 300 minutes included · then €0.25/min. Fraxbot Pro: €249 a month with 800 minutes. One-time setup €900, done for you.

See full pricing

04 · FAQ

Your questions, answered.

Can an AI receptionist take hotel reservations?

It takes complete reservation requests with dates, guests and room type, and your team confirms availability and sends the booking link.

What guest questions can it answer?

Anything in your knowledge base: rooms and rates, breakfast, parking, pets, accessibility, check-in times and cancellation policies.

Does it answer at night?

Yes. It answers 24/7, so late-night callers and guests in other time zones always reach someone.

Can it speak other languages?

Yes. Fraxbot supports more than ten languages with native voices, configured for your guests.

Does it replace our front desk?

No. It handles the calls your team can't take, so staff can focus on the guests in front of them.

Other industries

Built for businesses that live on the phone.

New to the idea? Read what an AI receptionist is and how it compares to an answering service.

Another kind of service business? See how it works for any business.