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Fraxbot
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AI receptionist for hvac companiesEvery no-cooling call answered. Even at 2 a.m. in July.

An AI receptionist for HVAC companies answers every call in peak season, when the phones ring nonstop. Fraxbot finds out whether it's no cooling, no heat or a strange noise, checks if anyone vulnerable is at home, takes the address and books the repair visit or tune-up, and sends real emergencies to your on-call technician.

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A real-style HVAC company call

Fraxbot: Thanks for calling Cool Breeze Heating and Air, this is the virtual assistant. How can I help?

Caller: My AC stopped cooling and it's really hot in here.

Fraxbot: I'm sorry. Is anyone at home elderly, a baby, or unwell?

Caller: My mom is here, she's 80.

Fraxbot: Then let's get you in today. What's the address?

Caller: 2215 East Camelback Road, Phoenix.

Fraxbot: I have a technician at 3 or 5 this afternoon. Which works?

01 · What it handles

The calls hvac companies get every day.

Fraxbot is set up with your HVAC company's services, prices, hours and rules, so it handles these calls the way your best receptionist would.

  • 01

    Repair calls

    No cooling, no heat, leaks, noises or thermostat problems: it captures the issue, the address and books the visit.

  • 02

    Emergency triage

    Treats extreme heat with elderly people or babies at home, burning smells or smoke as urgent and escalates.

  • 03

    Tune-ups and plans

    Books seasonal maintenance and explains your maintenance plan to interested callers.

  • 04

    New system estimates

    Books free in-home estimates and logs every replacement lead for your sales team.

02 · How it works

How an AI receptionist works for your HVAC company.

No app, no new number, no change to how your team works. Setup is done for you in about a week.

  1. Step 1

    Forward your calls

    Keep your HVAC company's number. Calls forward to Fraxbot after hours, when the line is busy or when nobody picks up, or on every call.

  2. Step 2

    Fraxbot answers in your name

    A natural voice picks up on the first ring, says it's your virtual assistant and asks one short question at a time.

  3. Step 3

    It books, answers or escalates

    It answers from your own information, books into your calendar, captures every caller's details and alerts your team when it's urgent.

  4. Step 4

    You see every call

    Transcript, summary, booking and the exact cost of each call land in your dashboard seconds after hang-up.

03 · Safe by design

What it never does.

  • For a gas smell, tells the caller to leave the house and call the gas company or 911 first.
  • Never quotes repair prices: the technician quotes on site before any work.
  • Escalates urgent no-cooling or no-heat cases to the on-call technician.
  • Always says it's a virtual assistant, and never pretends to be human.
  • When it doesn't know an answer, it says so and the team calls back.

Pricing

€149 / month

Fraxbot Starter: 300 minutes included · then €0.25/min. Fraxbot Pro: €249 a month with 800 minutes. One-time setup €900, done for you.

See full pricing

04 · FAQ

Your questions, answered.

Why do HVAC companies use an AI receptionist?

Because demand spikes on the hottest and coldest days, exactly when dispatchers are overloaded. An AI receptionist answers every call at once, so no repair job goes to a competitor.

Can it prioritize emergencies?

Yes. It asks about vulnerable people at home, burning smells or smoke, offers the earliest same-day slot and alerts your on-call technician.

Can it book maintenance tune-ups?

Yes. It books tune-ups into your schedule and explains your maintenance plan to callers who ask.

Does it work with our dispatch process?

Every call arrives in the dashboard with the problem, address and booking. On the Custom plan fraxBIT also connects CRMs and field-service tools.

What does it cost?

Fraxbot Starter is €149 a month including 300 minutes; busier companies in peak season usually pick Fraxbot Pro, €249 a month with 800 minutes. Both have a one-time €900 setup.

Other industries

Built for businesses that live on the phone.

New to the idea? Read what an AI receptionist is and how it compares to an answering service.

Another kind of service business? See how it works for any business.